General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Chilli Spins. They set out the relationship between us and our users, the responsibilities that come with an account, and how promotions, payments, verifications and disputes are handled. We expect all players to read and accept these terms before using the site or making transactions.

Account responsibilities

When you register with Chilli Spins you agree to keep your account details accurate and secure. You are responsible for all activity under your account. Do not share your login credentials and notify [email protected] immediately if you suspect unauthorised access. We may restrict, suspend or close accounts where we suspect fraud, chargebacks, bonus abuse, identity issues, or breaches of these terms.

Eligibility requirements

To use the platform you must meet our eligibility criteria and any applicable legal requirements. We require account verification before certain actions, including withdrawals. Verification may include proof of identity, age, and address. We enforce a one-account-per-user rule; multiple accounts may be closed and funds withheld.

Acceptable platform use

Use ChilliSpins responsibly and lawfully. Prohibited activity includes collusion, automated play, attempting to manipulate games, money laundering, submitting false documents, and using the platform for illegal purposes. We reserve the right to investigate suspicious activity and to take appropriate action, including confiscating winnings obtained through prohibited means.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these Conditions. Wagering requirements and game restrictions may apply - for example, some offers carry a 65x wagering requirement on bonus funds. Maximum conversion of bonus funds may be limited; certain promotions reference conversion caps such as a limit tied to lifetime deposits (for example figures like £250 for deposited accounts and £50 for non-deposit accounts where stated). Excluded games and maximum bet rules will be listed in each offer. We may withdraw, change or cancel promotions at our discretion.

Deposits and withdrawals

Deposits must be made using the payment methods shown in the cashier. Minimum and maximum amounts, processing times and fees are published in the cashier and may vary by method. Withdrawals are subject to verification checks and may be processed only to the original payment source where possible. We may place limits on withdrawals and require additional information before releasing funds. Persistent attempts to reverse payments or bypass payment rules may result in account closure.

Dispute resolution

If you have a complaint, contact [email protected] with full details so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach an agreement, we will explain next steps and any independent options available. Use of the platform does not remove your right to seek independent legal advice.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. We recommend you check this page regularly for updates.