Contact Us
Our support team is here to help with questions, account-related issues, technical concerns, or general feedback. Reach out any time and we’ll guide you through deposits, withdrawals, verification, or site features. We offer quick email responses and a phone line during business hours, plus extended live support for urgent matters. Prefer live chat? Use the site widget for faster replies during staffed hours and secure messaging.
| Department | Contact |
|---|---|
| Customer support | Email (account questions, verification): [email protected] |
| General enquiries | Email (product and billing): [email protected] |
| Affiliate enquiries | Email (partners program): [email protected] |
| Payments | Email (deposits and withdrawals): [email protected] |
| Phone | Live line: +44 20 7946 0958 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred method for detailed requests, account issues, or any situation that needs explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. That helps us prioritise and resolve your case more quickly and accurately.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple account and payment questions are usually resolved quickly, while more complex cases, such as detailed verification or security reviews, may take longer depending on their nature. We will keep you informed if an issue needs extra time and provide estimated next steps and timelines.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Tell us what works, what doesn’t, or any features you’d like to see, every message is read carefully by our team. We use player feedback to improve functionality, promotions, and overall user experience, so your input directly helps make the site better for everyone.