Responsible Gambling Policy

At Chilli Spins we are committed to safe, controlled play. Our aim is to make sure every player can enjoy casino entertainment responsibly, with clear tools and support available to manage habits and reduce harm. We encourage everyone to play within their means and to use the tools below whenever needed.

Player protection principles

We prioritise player welfare through clear account controls, transparent information, and prompt support. We believe prevention and early intervention are important, so we provide practical tools that let you set boundaries and take breaks whenever you want.

Activity-control tools

You can manage your activity from your account settings. Tools include deposit limits, session reminders, temporary time-outs, and self-exclusion. We recommend checking these controls regularly and adjusting them to match your budget and schedule.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits are adjustable through the cashier or responsible gambling area. If you need help changing limits, contact our team and we will assist.

Loss limits

Loss limits help you cap total losses over a chosen period. Use these limits to keep play within a comfortable range. If you exceed a limit, automatic blocks or notifications can be applied to prevent further play.

Time limits and session controls

Use session reminders and cool-off options to control how long you play. Reality checks can remind you when a session reaches a chosen length, letting you pause and reassess before continuing.

Self-exclusion and longer breaks

If you feel you need a longer break, self-exclusion lets you suspend access to your account for a period you choose. During exclusion we restrict account access and stop marketing contact. You can request a permanent or temporary exclusion via your account or by contacting support.

Recognising signs of problematic behaviour

Look out for warning signs such as chasing losses, neglecting responsibilities, spending more time or money than intended, hiding activity, or emotional distress related to play. If you notice these changes, consider tightening limits or taking a break.

Practical tips for staying in control

Set budgets before you play, enable deposit and loss limits, limit session length, and avoid gambling when tired or upset. Treat gambling as entertainment, not income, and review your activity regularly to spot changes early.

Professional help and support organisations

If you need further support we can signpost you to professional services. GamCare is listed as a recognised support organisation and can offer confidential guidance. To discuss tools, limits, or self-exclusion with us directly, contact [email protected].

ChilliSpins is here to help — please reach out if you want to set limits, request a break, or speak to our team about safer play.