Privacy & Data Protection

Welcome to the privacy page for Chilli Spins. This statement explains how we collect, use, store and protect personal information when you create an account, play games, or otherwise interact with our site. We take your privacy seriously and aim to be clear about what data we hold and how we handle it.

Types of Data We Collect

We collect several categories of information to operate the service and keep accounts secure:

Personal data

This includes name, date of birth, email address, phone number and any documents you provide for identity checks. We use this information to verify age and identity and to manage your account.

Technical data

We collect device and connection information such as IP address, browser type, operating system and device identifiers. This helps us deliver the site correctly and detect suspicious activity.

Transactional data

We record deposits, withdrawals, wagers, wins and losses, as well as payment method details required to process transactions. Transaction records are used for account management, security and regulatory compliance.

How We Use Your Information

We use data to open and manage accounts, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may analyze activity to improve site functionality and to tailor communications when you opt in to receive them.

Data Protection Practices

We protect personal information using administrative, technical and physical safeguards. Access to personal data is limited to authorised personnel and access controls are applied. We use encryption for sensitive data in transit and at rest where appropriate.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, support security, measure site performance and show relevant content. You can manage cookie preferences in your browser or through any cookie controls provided on our site. Declining non-essential cookies may limit some features.

User Rights

You have rights to access, correct, and request deletion of your personal data. You may also object to or restrict certain processing and request a copy of the data you provided in a portable format. Requests may be subject to verification to protect account security and to legal or regulatory retention obligations.

Access, Correction and Deletion

To review, update or request removal of your information, use the account settings or contact our support team. We will respond to verified requests and explain any reasons we cannot comply fully, for example where retention is required by law.

Information Sharing and Third Parties

We may share information with payment processors, identity verification services, fraud-prevention partners and service providers who perform services on our behalf. We require third parties to protect personal data and limit use to the purposes we specify. We do not sell your personal information.

Privacy Policy Updates

We may update this privacy policy from time to time. Material changes will be posted on the site and, where appropriate, notified through your preferred contact channel. If you have questions about our privacy practices, contact [email protected].

For support within your account or general enquiries, use the support channels available on the site. Thank you for trusting ChilliSpins with your information.